Conversation intelligence for your whole team

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Remember what was said.
In Estonian.

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Your week, in perspective31 Aug to 6 Sep · 143 calls · 12 meetings

Calls analysed

143

61ended with a next step

23ended without one

59still open

Three things worth a look

Select a pattern to see the conversation behind it.

Price comes up. The conversation stops.9 calls mention price · 6 end without a next step

›

Customers want a delivery date, not a price.17 calls · the most repeated customer question

›

The winter tariff is still an open question.3 meetings · a proposal is due on Friday

›

One source conversation

„Praegune vedaja teeb meile 14 700, kui maht püsib.“

“Our current carrier does it for 14 700, if the volume stays the same.”

▶ 12:41Liis Tamm · Puitkoja OÜ · 2 SepTranslated from Estonian

A useful next question

Was price the issue, or was the volume commitment never clarified?Follow it back to the calls it came from, or ask across all of them.

Patterns with source conversations · EstonianOpen the week

Client project coordination · Puitkoja OÜ

Sent to 4 people who weren't thereReady

Participants

KMKristel MägiMLMarko LaurPKPriit KaskLTLiis Tamm

Summary

Price offer, the Pärnu warehouse and the winter tariff. 2 h 40 min, four in the room and three on Teams, Estonian with some English. Two decisions, one topic left open, one disputed.

Meeting topics

Price offer

Puitkoja wants 14 700 delivered to Pärnu. Our last offer was 15 200 with delivery included. Volume for Q4 is the open condition.

Decision: Offer goes out by Wednesday. Owner: Marko.

Pärnu warehouse

Closing it would save rent but adds a day to Pärnu deliveries, which Puitkoja named as their reason to switch carrier.

Decision: Warehouse stays for Q4. Owner: Kristel.

Winter tariff

Fuel surcharge for December to February. Discussed, not yet agreed.

Left open: Proposal from Kristel by Friday.

Who promised 14 700?

Kristel's call on 2 September. The client heard a firm number, Kristel remembers a condition.

Disputed: “…we can do fourteen seven if the volume holds.” Sentence and audio › 1:52:10

Proposed next steps

1Marko sends the revised offer with delivery included, by Wednesday.

2Kristel sends the winter tariff proposal by Friday.

3Priit confirms the Polish subcontractor's extension in writing.

Transcript

1:52:10Kristel Mägi: Neliteist seitse saame teha, kui maht püsib. Aga see oli siis, kui rääkisime kolmest autost nädalas.

2:40:12

Illustrative example · one company, one week, the same conversations in all three views. No customer recordings were used.

Teams using Teneks G4S

See what keeps coming up across your calls.

Review recurring customer concerns, stalled discussions and open decisions together. Use the source conversations to choose what to follow up or coach.

01 · Understand

Know what keeps coming up.

Find recurring objections, customer requests and unresolved questions across the week's recorded calls.

02 · Remember

Keep decisions with their context.

See what was agreed, who owns the next step and which questions remain open. Follow each item back to the conversation.

03 · Act

Bring it into the next conversation.

Choose a coaching focus for the team and give reps useful prompts during their next calls.

Ask across your conversations

Find answers in past conversations.

Ask about a customer, a recurring objection or a decision. Open the source conversations to check the answer.

From 143 calls this week

Price is a recurring sticking point. The next step is usually missing.

Price came up in 9 calls this week. In 6 of them no next step was agreed. In the Puitkoja call the competitor's price was conditional on volume, a condition worth clarifying before you change your offer.

Puitkoja OÜ · 2 Sep · 12:41Tartu Ehitus · 3 Sep · 09:30Viru Vedu · 5 Sep · 02:14

Illustrative answers and sources. Select a question to explore the example.

Meeting records

The meeting ends. The context stays.

Share decisions, owners, proposed next steps and open questions with everyone who needs them. Follow the record back to the transcript and audio.

Some in the room, some on Teams, close to three hours of Estonian with some English in it. Teneks records the room and the call together.

EestiSuomiPolskiLatviešuLietuviųEnglish

Client project coordination · Puitkoja OÜ

Sent to 4 people who weren't thereReady

Participants

KMKristel MägiMLMarko LaurPKPriit KaskLTLiis Tamm

Meeting topics

Price offer

Puitkoja wants 14 700 delivered to Pärnu. Our last offer was 15 200 with delivery included. Volume for Q4 is the open condition.

Decision: Offer goes out by Wednesday. Owner: Marko.

Winter tariff

Fuel surcharge for December to February. Discussed, not yet agreed.

Left open: Proposal from Kristel by Friday.

Who promised 14 700?

Kristel's call on 2 September. The client heard a firm number, Kristel remembers a condition.

Disputed: “…we can do fourteen seven if the volume holds.” Sentence and audio › 1:52:10

Proposed next steps

1Marko sends the revised offer with delivery included, by Wednesday.

2Kristel sends the winter tariff proposal by Friday.

Transcript

1:52:10Kristel Mägi: Neliteist seitse saame teha, kui maht püsib. Aga see oli siis, kui rääkisime kolmest autost nädalas.

2:40:12

Bring the earlier conversation into the current one.

Three examples of context you can use during a call.

They say

“Your colleague promised us a different price.”

Say this · Kristel's call, 2 Sep

“Kristel's offer from 2 September, 15 200 with Pärnu delivery, is valid to the end of the month. Shall I hold it at that?”

They say

“We're also talking to [competitor].”

Say this · Named in 8 calls this month; the last two deals were won on these two points

“Two things they don't do: a fixed delivery day for Tartu, and Pärnu delivery included in the price. Which of those matters more to you?”

They say

“What did we agree in the last meeting?”

Say this · Meeting of 4 Sep

“Pärnu warehouse stays, winter tariff is postponed, and Kristel owes you a proposal by Friday. Still on track.”

Use your company's recorded context to answer in the language of the call. Suggestions appear on your screen and you choose how to respond.

During the call

Find the context while you are still talking.

When a customer refers to an earlier offer or agreement, Teneks brings relevant details from previous calls and meetings onto your screen.

TENEKS

NeutralYOU50%

CALLDiscovery2mBuyer1mLive

They said · ObjectionLive

“Praegune vedaja teeb meile 14 700, kui maht püsib.”

Your last offer: 15 200 with Pärnu delivery included.
Their price is conditional on volume.

Your move

Say this···

“Millise mahu saate järgmiseks kvartaliks kinnitada? Selle pealt saan hinda vaadata.”

“What volume can you commit to for next quarter? I can look at the price from there.”

Why

Or do···

Ask what changes for them if delivery to Pärnu is included.

Why

How the call is going

See the conversation's mood and your share of the talking time.

The timeline

Review moments such as discovery questions, buyer interest and objections. Earlier moments remain available while live guidance stays visible.

They said

See the customer's latest comment alongside relevant details from earlier offers and calls, such as a quoted price or a colleague's commitment.

Your move

Read a suggested response in the language of the call, an alternative action and the reasoning behind each.

Only you see it.

On your screen, inside the Teneks app. The other side of the call sees nothing.

Nothing joins the call.

No bot, no extra attendee. A desktop app that listens to the call you're already on.

Respond in your own words.

Suggestions draw on your offers, conversations and team knowledge. Choose what fits the discussion.

From the people who are on the calls.

Hear how sales teams, recruiters and a business newspaper use Teneks in their conversations.

„Tööriist aitab meil keskenduda intervjuus kandidaadile, et küsida paremaid küsimusi ning näha, kuidas kandidaat vastab, selle asemel et märkmeid teha.“

“The tool lets us focus on the candidate during the interview, ask better questions and see how they answer, instead of taking notes.”

Madis B., Senior Recruiting ConsultantTripod

TRIPOD

“I was blown away by the real-time suggestions. It felt like having our best closer on every call.”

Sales Manager5.0 Robotics

“We finally see what happens in our sales calls without listening to all of them. The weekly overview tells us where to look.”

Sales Team LeadG4S Eesti

“The real-time recommendation logic and contextual prompts were excellent: genuinely useful during live conversations.”

Head of SalesVerslo Žinios

Start with the conversations you're already having.

A desktop app for Windows and macOS, an iOS app for recording meetings through your phone's microphone, or a recording you upload. Your calls and meetings carry on exactly as they do today.

Bring a conversation

Install the desktop app and it records the calls and meetings you're already in. In the iOS app, you start a meeting recording using your phone's microphone. Or upload a recording you have.

Get the record

Transcript, summary, decisions with owners, proposed next steps and open questions, in the language the meeting was held in.

See the bigger picture

Review recurring questions and unresolved issues across conversations to prepare for the next call.

Your conversations belong to your business.

Processed and stored in the EU. GDPR done properly, with a DPA on request. The recording notice the other party hears is built in, and you read its wording before switching it on.

Read about security

Made in Tallinn

By an Estonian-speaking team, with native speakers checking the Finnish, Polish, Latvian and Lithuanian output.

No bot, no extra attendee

An app on your computer or phone. Participants see nothing new.

Call recording laws, per country

Each country's rules summarised on one page, with the consent wording you need.

Before we talk.

What does conversation intelligence give us?

Teneks brings together recurring customer questions, unresolved issues and team decisions from your calls and meetings. Open an individual record to check the detail behind the weekly overview.

Is Teneks only for sales teams?

Sales teams use the weekly overview and live guidance. Meeting records also serve leadership, operations, recruiting and project teams that need decisions, owners and open questions in one place.

Do we have to use live guidance?

No. It is one part of Teneks. Many teams start with meeting records or the weekly overview and add live guidance for the reps who want it.

Does it really understand Estonian?

Yes. Teneks is built for Estonian, Finnish, Polish, Latvian and Lithuanian. Try a recording with your team's names, figures and terminology to see how it handles them.

Does a bot join my meeting?

No. Teneks is an app on your computer or phone. Participants see no extra attendee. A recording notice is built in and you approve its wording before use.

Can I try it with a recording?

Yes. Send one real recording and you get the transcript and the meeting record for it. Book a demo to see the weekly overview across all of them.

There's more in your calls than anyone can remember.

See how Teneks helps your team review conversations, find earlier decisions and prepare for the next call.

Send one real recording

One recording shows the transcript and the meeting record. A demo shows the weekly overview across all of them.

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